Shipping & Returns

Last updated June 16, 2020

SHIPPING POLICY

All purchases are shipped and insured via USPS with a signature required. Ground Shipping is included in the price of your product. For expedited shipping, please contact customer service at the phone number or email address provided below. 

Custom products typically ship within 90 days of ordering.

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Custom Rings & Custom Things
Attn: Returns
P.O. Box 14931  
Houston, TX 77221  
United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least five (5) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
        

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(713) 514-3937 
henrycooper@customringsandcustomthings.com